Kawaii Friends Mouse Pad

We ship orders to virtually every country in the world! Your order is usually shipped within 3-7 business days. Please note that not all shipping methods are available for all products or to all countries.

Free Shipping

Spend $40 USD / £30 GBP / 40€ EUR / AUD $65 or more for Free Shipping.
If your order is below $40USD the shipping is $7 / £4.99 / 6.95€ / AUD $9.05

SHIPPING TIMES

Shipping usually takes from 10-25 days for the USA, Canada, UK, Europe, Australia etc.. For more details check options in checkout or see our shipping policy HERE

*Days do not include Weekends - Working days only.
*This doesn’t include our 3-7 working day processing time.
*All shipping times exclude clearance/customs delays.

Orders will be delivered directly to your home or to the nearest post office. Delivery time is usually around 1-3 weeks to most countries. (Central America, South America and Eastern Europe might take up to 8 weeks). The tracking code will be sent to you by email after the order has been shipped, and you can track the order via your local post office website once the order has arrived at your country. Please note that during holidays and other peak shipping seasons the delivery time may be longer than the estimated.

Duties & Taxes

US Customers do not pay customs fees

For EU & UK Customers  - Good News, Customs Fees are Pre-payed so you don't have to worry about Customs duties.

For other countries *Your order may be subject to tariffs, duties and value-added tax (VAT) when it arrives at your country. These costs are not included in the product prices. Please contact your local customs office for more information.  

Returns

We stand behind everything we sell. If you are not satisfied with your purchases, you can return them for a replacement or refund within 15 days of receiving them. No questions asked! You only have to pay the shipping back to us.

• Please remember to Contact Us before returning any items. Thank you

*Because of the stricter regulations international recently, there is a chance that your order may experience unexpected shipping interruptions especially in ports and customs. If there are any delays, we'll make sure to keep you updated through email.

How do I see items in my local currency?

Mobile: The Currency Selector is located in the footer menu, (at the bottom of the page).

Desktop: The Currency Selector is in the Header Menu (top of page) and also in the Footer Menu (at the bottom of the page).

If you have any questions or issues, the quickest way to contact us is on our contact form HERE

How do I order/receive my package? 

• Use the menu in the top right hand corner to browse our collections!
• Select a product you like and click "ADD TO BAG" and move forward to the "CHECKOUT"
• You can pay by using Credit or debit card, PayPal, Shop pay, Apple Pay, Google Pay and more! 
• Finish by selecting "PLACE MY ORDER" once you are happy that all your shipping information is correct!
• You will then receive your email receipt! 
• Once we receive your order it will take us a few days to get your package ready and then you will receive a shipping Email with a Tracking code telling you your order has been shipped.
• Delivery time!
• Our 100% Cuteness Guarantee! If you are not satisfied then contact us at using the chat button with your order number from the email you made the order with including photos if necessary and description of your problem and a member of the team will get back to you ASAP. 🙏

Where do you ship from and how long will it take for my package to arrive?

We provide International shipping from our amazing team in our warehouse in beautiful Zjeijing, China, and depending on where you live in the world, shipping times are usually from 10-28 Days..

For more details about shipping, pricing and deliveries please see Our Shipping Policy.

Will all my items come in one package?

You should receive all your items in one package however as a few of our items come from either handmade partners or independent creators, and for logistical packing reasons some items will be sent separately. In which case you will receive separate tracking numbers. But 85% percent of the time you will receive one parcel with all your items in. 

How do I know which size clothing to get?

Our clothes are aimed at ages 9 - 18 however some items are available in larger sizes and suitable for adults too. Many of our items have size charts, but as we stock asian sizes, it is best to go with one size up, and go for the largest size for an oversized affect.

We try our best to stock in all sizes, from S - XXXL, though some items are only available in one size.