SALE: Shop up to 25% OFF our Kawaii Fall Collection

Shipping policy

COUNTRY - SHIPPING COURIER - SHIPPING TIMES - CUSTOMS FEES? - SHIPPING COST

  • United States - Air Mail / USPS - 8-25 days - No Customs fees - Free

  • United Kingdom - Air Mail / Royal Mail - 8-25 days - No Customs fees - Free

  • Australia - Australia Post - 10 - 20 days - No Customs fees - Free

  • New Zealand - NZ Post - 10 - 20 days - No Customs fees - Free

  • Canada - Canada Post - 15 - 25 days - No Customs fees - Free

  • Brazil - Correios Brazil - 15 - 25 days - May charge customs fees - Free

  • Japan - DHL - 8 - 15 days - May charge customs fees - Free

  • South Korea - DHL / FEDEX - 7 - 15 days - May charge customs fees - Free

  • Germany - Hermes DE - 7 - 15 days - No Customs fees - Free

  • France - Coliz Prive - 15 - 20 days - No Customs fees - Free

  • Denmark - Dao / PostNord Danmark - 10 - 28 days - No Customs fees - Free

  • Sweden - Swedish Post - 10-28 Days - No Customs fees - Free

  • Netherlands - Post NL - 10 - 15 days - No Customs fees - Free

  • Finland - Posti Finland - 10 - 28 days - No Customs fees - Free

  • Switzerland - Swiss Post - 10 - 20 days - No Customs fees - Free

  • Norway - Norway Post - 10 - 45 days - No Customs fees - Free

  • Spain - Correos de Espana - 10 - 28 days - No Customs fees - Free

  • Italy - Special Line - 10 - 28 days - No Customs fees - Free

  • Portugal - CTT - 10 - 28 days - *May charge customs fees - Free

  • Belgium - BPost - 10 - 28 days - No Customs fees - Free

  • Poland - Poland Post - 10 - 28 days - No Customs fees - Free

  • Rest of Europe - Local Post Provider 30 - 60 days - *May charge customs fees - Free

  • Russia - Local Russia Post - 15 - 30 Days - May charge customs fees - Free
  • Mexico - Correos de Mexico - 7 - 15 days - May charge customs fees - $6 / Free over $50

  • Israel - Israel Post 30 - 60 Days - May charge customs fees - Free
  • United Arab Emirates - Local Post - 10 - 15 days - May charge customs fees - Free

  • Saudi Arabia - Saudi Post - 10 - 20 days - May charge customs fees - Free

  • India - India Post - 10 - 20 // 40 - 50 days - May charge customs fees - $6 / Free over $50

  • Thailand - DHL / Registered Mail 8 - 20 Days  - May charge customs fees - Free
  • Vietnam -  - DHL / Registered Mail 8 - 20 Days  - May charge customs fees - Free

  • Philippines - DHL / FEDEX - 10 - 45 days - May charge customs fees - Free

  • Singapore - Singapore Post - 10 - 25 days - May charge customs fees - Free

  • Indonesia - DHL / FEDEX - 10 - 45 days - May charge customs fees - Free

  • Malaysia - DHL / FEDEX - 10 - 45 days - May charge customs fees - Free

*Days do not include Weekends - Working days only.
*This doesn’t include our 3-7 working day processing time.
*All shipping times exclude clearance/customs delays.

Orders will be delivered directly to your home or to the nearest post office. Delivery time is usually around 2-3 weeks to most countries. The tracking code will be sent to you by email after the order has been shipped, and you can track the order via your local post office website once the order has arrived at your country. Please note that during holidays and other peak shipping seasons the delivery time may be longer than the estimated.

*Because of the stricter regulations international recently, there is a chance that your order may experience unexpected shipping interruptions especially in ports and customs. If there are any delays, we'll make sure to keep you updated through email.

DUTIES & TAXES

USA, Canada & Australia Customers do not usually pay customs fees.

EU & UK Customers  - Good News, Customs Fees are Pre-payed so you do not have to worry about Customs duties on arrival and the package will be delivered as normal. 

*Please note this does not include Slovakia, Slovenia, Luxembourg, Hungary, Austria, Bulgaria, Czech Republic, Estonia, Romania who may have to pay customs fees.

For other countries *Your order may be subject to tariffs, duties and value-added tax (VAT) when it arrives at your country, however this is rare. These costs are not included in the product prices. Please contact your local customs office for more information.  

REFUNDS & RETURNS

We stand behind everything we sell. If you are not satisfied with your purchases, your parcel is lost or an item is broken or missing, please Contact Us first before leaving a review so we can help you further, or offer a refund or replacement.

RETURNS DUE TO CHANGE OF MIND

If you are returning due only to change of mind you can return them for a replacement or refund within 15 days of receiving them. No questions asked! You only have to pay the shipping back to us.

  • Please remember to Contact Us if you have a problem with an item you have received or before returning any items so we can send you instructions. Thank you.

RETURNS DUE TO SIZING ISSUES

Please note if an item is the wrong size, we can not offer a refund unless you send the item back. Please note we do not offer Free return shipping. Please pay attention to the sizing and measurements when purchasing a clothing item and ask us if you need any advice on a particular item.