Special Line: Registered Air Mail / USPS 15-25 Days Shipping £4.99
Premium Expedited: DHL/FEDEX/UPS 5 - 10 Days Shipping - £29.99
United Kingdom: *Customs & Duties pre-paid :)
Standard: ePacket / Royal Mail 25-45 Days Shipping - FREE
Special Line: Royal Mail / Hermes 15-20 Days Shipping - £4.99
Expedited: E-EMS 5 - 10 Days Shipping - £24.99
Australia, New Zealand:
Standard: ePacket / AU Post 20-45 Days Shipping -FREE
Special Line: UBI / AU Post 10-20 Days Shipping -£4.99
Standard: Canada Post 25-30 Days Shipping -FREE
Special Line: Canada Post 15-25 Days Shipping -£4.99
Europe:Customs & Duties pre-paid**:)Special Line - Registered Air Mail: 20-30 Days Shipping - £4.99
France (Colis Privé)
Italy (Post Italiane)
Poland (Poland Post)
Slovakia (Slovakia Post)
Denmark: (Denmark Post)
Germany: (Hermes DE) 15-20 Days
Switzerland:(Swiss Post) 30 - 60 Days
Romania, Czechia, Croatia, Hungary, Latvia, Malta, Luxembourg, Slovenia:
Standard: (3-5 Day Processing) 30-60 Days Shipping -FREE
ePacket / PTT: 30 - 60 Days Shipping—Free
e-EMS: 10 - 15 Days Shipping—£18.99
DHL: 5 - 10 Days Shipping—£39.99
East Asia / South East Asia:
Special Line: DHL / Registered Mail8 - 15 Days Shipping - Thailand, Malaysia, Indonesia, Japan, China, Philippines etc -FREE
Standard: Post NL 25-45 Days Shipping - FREE
Special Line: Post NL 10-20 Days Shipping -£9.99
Standard: 40 - 50 Days Shipping -FREE
Special Line: EMS 10 - 20 Days Shipping -£9.99
UAE / Saudi Arabia:
Standard Shipping: 25 - 45 Days Shipping -£4.99
Special Line: Correos de Mexico (7 - 15 Days Shipping) -£9.99
Standard: Correos de Brazil 25 - 45 Days Shipping -FREE
Special Line: Correos de Brazil 15 - 25 Days Shipping -£4.99
Standard: 20-40 Days Shipping -£4.99
Customs Fees are Prepaid for Europe *this does not include Latvia, Czechia, Hungary, Romania, Malta, Luxembourg, Slovenia, Lithuania who may be required to pay customs fees on delivery) - see shipping options in checkout. *our Gaming Chairs may be required to have customs paid and take about a week more in shipping times due to its size and weight.)
*Because of the busy season and COVID-19 regulations, there is a chance that your order may experience unexpected shipping interruptions especially in ports and customs. If there are any delays, we'll make sure to keep you updated through email.
TRACKING INFORMATION You will receive an email with a tracking number once your order is shipped.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT"
For some shipping companies, it takes 3-7 business days for the tracking information to update on the system. If your order was shipped more than 7 business days ago and there is still no information on your tracking number, please contact us using the “Message us” button or contact form NOT by email as they tend to end up in spam.
You will be given either an Origin or Destination tracking code. Once in your country, you should be able to track your item on your local post system - if you have any trouble doing this please contact us - we know that international tracking can be tricky but we are tracking pros and are here to help. Contact us using the “Message us” button or contact form NOT by email as they tend to end up in spam.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
Usually your package will be sent all together with a Kawaii Shoppu Sticker and Card. For logistical reasons, very rarely but sometimes items in the same purchase will sometimes be sent in separate packages - this is sometimes due to large packages, items from handmade partners, or to achieve faster shipping times.
The Kawaii Shoppu is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.
Please ensure you are in when your package is due to be delivered or leave a sign if you are out to where you will want your package left. Once the package is shipped we are no longer liable if the package is misplaced or left insecure by a courier. If this does happen we will do our utmost to ensure we find your package and contact the courier to help in any way possible to ensure the satisfaction of our customers.
Customers rarely have to pay custom fees, unless the package is particularly large and heavy. We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country. If you have any issues please email us at firstname.lastname@example.org and we can look further into the matter.
We pre pay most European and UK customs fees please see our shipping policy for more information.
If your package is Broken or we have sent the wrong item we will happily replace or refund at no extra cost and will not require return shipping if sufficient proof has been given.
However if you want to change the size or return an item for any other reason the customer will be required to pay for return shipping and we will refund items cost on receipt of items or replace at no extra cost. (As long as items are returned in correct condition)
COUNTRIES WE DO NOT SHIP TO
Afghanistan, Azerbaijan, Bahrain, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei, Cambodia, Iran, Islamic Republic Of, Iraq, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Macao, Maldives, Mongolia, Myanmar, Nepal, Korea, Democratic People's Republic Of, Oman, Pakistan, Palestinian Territory, Occupied, Qatar, Sri Lanka, Syria, Taiwan, Tajikistan, Turkmenistan, Uzbekistan, Yemen, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Republic of Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo, Congo, The Democratic Republic Of The, Côte d'Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea Bissau, Kenya, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, Sao Tome And Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Saint Helena, Sudan, Tanzania, United Republic Of, Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe, Anguilla, Antigua And Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Virgin Islands, British, Cayman Islands, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Sint Maarten, Saint Barthélemy, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, St. Vincent, Trinidad and Tobago, Turks and Caicos Islands, United States Minor Outlying Islands, Argentina, Chile, Colombia, Bolivia, Caribbean Netherlands, Ecuador, Falkland Islands (Malvinas), French Guiana, Guyana, Netherlands Antilles, Paraguay, Peru, Suriname, Uruguay, Venezuela, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island, Papua New Guinea, Pitcairn, Samoa, Solomon Islands, Timor Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis And Futuna, French Southern Territories, Heard Island And Mcdonald Islands, South Georgia And The South Sandwich Islands.
If you have any other questions, please contact us using the message us button on our website, our contact form or by emailing us at email@example.com.