FAQ

How do I see items in my local currency?

At the top of the menu, there is a selection to change your currency.

If you have any questions or issues, the quickest way to contact us is on our contact form HERE

How do I order/receive my package? 

  • Use the menu in the top right hand corner to browse our collections! Select a product you like and click "ADD TO CART". 

  • Once you are done filling your cart you can select "CONTINUE TO CHECKOUT" and then proceed to entering your shipping information so we can ship the items to you! 

  • You can pay by using Credit or debit card, PayPal, Shop pay, Apple Pay, Google Pay and more! 

  • Finish by selecting "PLACE MY ORDER" once you are happy that all your shipping information is correct!
  • You will then receive your email receipt! 
  • Once we receive your order it will take us a few days to get your package ready and then you will receive a shipping Email with a Tracking code telling you your order has been shipped.
  • You should receive all your items in one package however as a few of our items come from either handmade partners or independent creators some items will be sent separately. In which case you will receive separate tracking numbers.

  • Delivery time!
  • Our 100% Cuteness Guarantee! If you are not satisfied then contact us at info@thekawaiishoppu.com with your order number from the email you made the order with including photos if necessary and description of your problem and a member of the team will get back to you ASAP. 🙏
How Long will it take for my Package to arrive? 

We provide International shipping from our amazing team in our warehouse in beautiful Zjeijing, China, and depending on where you live in the world, shipping times are usually from 8 - 20 Days..

For more details about shipping, pricing and deliveries please see Our Shipping Policy.

How do I know which size clothing to get?

Our clothes are aimed at ages 9 - 18 however some items are available in larger sizes and suitable for adults too. Many of our items have size charts, but as we stock asian sizes, it is best to go with one size up, and go for the largest size for an oversized affect.

We try our best to stock in all sizes, from S - XXXL, though some items are only available in one size. 

 

Any more common questions that arise will be added on here to help and if you have any queries please email us at info@thekawaiishoppu.com.